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IndexID designed, developed, and produced a Self-Service Kiosk for The Hertz Corporation. Working with a short timeline of 6 weeks from design to prototype to production, 130 units were completed and shipped to airport locations nationwide and overseas.
research | evaluation
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Competitive Research
Research was conducted on the design, styling, usage, and placement of existing self-service kiosk units. 
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concept design
Concept Sketches
Concept sketches were developed for the Self-Service Kiosk Enclosure. Fabrication and manufacturing considerations led to the use of fabricated metal components over molded components due to the short project time schedule.
Concept sketches were developed for the Self-Service Kiosk Enclosure. Fabrication and manufacturing considerations led to the use of fabricated metal components over molded components due to the short project time schedule.
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Curve Style
From the initial concept sketches, three different design directions were chosen: Curve, Sandwich and Shear Styles. Various mounting and installation configurations were explored, including separate accessories for wire and cable management and LCD monitor mounting.
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Sandwich Style
Each of the three concept styles was developed into kiosk, pedestal, and wall mount configurations using the same design language for each. The kiosk configurations created a freestanding enclosure for the Touchport II terminal, the pedestals provided a shelf surface for the terminal, and wall-mount concepts allow for either surface-mounted or partially recess-mounted units.
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Shear Style
Rough 3D form models were created of each concept using Inventor 2008, giving the concepts accurate dimensions and scale, and allowing the forms to be rotated and viewed from all angles.
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design development
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Curve Style Kiosk
Concepts were developed for methods to integrate the Self-Service Kiosk into an existing counter shell, using design details and language from the Curve Style concepts chosen by the client. |
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Integrated LCD Monitor
The integration of a LCD monitor into the top of the Self-Service Kiosk creates the opportunity to present additional information to the customer while the Touchport II terminal is in use. 
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Supplemental Product Configurations
Supplemental product configurations and installation schemes were explored, including grouped freestanding installations, pole-mounted units, and various options and modifications for mounting Self-Service Kiosks to an existing counter.     |
Vertical Cable Raceway
The Vertical Cable Raceway provides a means to get power and data lines to Self-Service Kiosks that are placed out in the Car Rental Lobby area, keeping wires hidden and out of the way.     |
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Power and Data Access
Power and data wiring details are considered, including removable access panels, internal junction boxes and connections, flexible conduit and clips, and conduit for connections between kiosks. |
Color and Texture Study
Different component color schemes and surface textures were studied. The yellow, black & silver color palette was chosen to coordinate with Corporate Standards for typical lobby surroundings. |
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engineering | production
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3D Parametric Modeling
The Autodesk Inventor 3D models created during the Design Development phase are refined. Each individual part is fully detailed, taking fabrication and manufacturing methods, final assembly, and service access details into consideration. 
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Prototype Documents for Fabrication
Prototype fabrication drawings were created by IndexID from the 3D parametric model for over 40 individual Self-Service Kiosk Enclosure parts. The documents include overall assembly views, exploded assemblies, welded sub-assemblies, and complete individual part drawings. |
Prototype Fabrication and Assembly
Prototype parts were fabricated and assembled to check for fit and alignment. Any necessary tweaks and adjustments were made to the parts and the drawings, then the parts were disassembled and final finishes were applied. The prototype Self-Service Kiosk was then assembled and installed at IndexID for design review & evaluation by Hertz. |
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Prototype Site Installation and Review
After the initial in-house prototype review, six prototype Self-Service Kiosk Enclosures were manufactured and installed in a Hertz facility. The Touchport II terminals and Intellicheck DCM card readers were installed and connected to the Reservations System, ready for use by customers. |
Product Usage and Installation Instructions
In order to obtain installation approvals from the various Airport Authorities across the country, a comprehensive document was created by IndexID detailing the specific locations and methods of installation used for the Self-Service Kiosk. |
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Production & Shipping
Once the on-site prototype units were reviewed and approved by Hertz, IndexID fabricated, assembled, packaged, and shipped 130 Self-Service Kiosk Enclosures to Airport locations. Custom shipping containers were created to protect the units in transit. Detailed assembly and installation instructions were included with each unit, along with associated components, such as surge protectors, graphic panels, installation brackets and mounting hardware. |
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Installation
Hertz customers can quickly and easily complete online rental transactions using these Self-Service Kiosks, which are installed and in-use in over 25 Airport locations around the country and overseas.
Hertz customers can quickly and easily complete online rental transactions using these Self-Service Kiosks, which are installed and in-use in over 25 Airport locations around the country and overseas.
